PK Super Privacy Policy – How We Protect Your Data

1Introduction

This Privacy Policy explains how pk super ("we," "us," "the Platform") collects, uses, stores and protects personal information provided by players and visitors when using the pk super website, mobile application or any related services. It applies to all users accessing pk super from Pakistan and any other location where the platform is accessible.

By registering an account or continuing to use the pk super platform, you confirm that you have read this Privacy Policy and consent to the collection and use of your information as described. If you do not agree with any part of this policy, please discontinue use of the platform.

This policy should be read alongside the pk super Terms and Conditions and the Responsible Gaming page, both of which form part of the overall agreement between players and pk super.

2Data We Collect

pk super collects personal information in two main ways — directly from you when you interact with the platform, and automatically as you browse and use the site or app.

Information you provide directly:

• Full name, date of birth and gender during account registration.
• Email address and Pakistani mobile phone number.
• CNIC number or passport details when identity verification is requested.
• Payment method details such as JazzCash account numbers, Easypaisa wallet IDs, bank account details for Raast or bank transfer, and card details for debit or credit card deposits.
• Correspondence you send to pk super support, including chat messages and emails.
• Responsible gaming preferences, self-exclusion requests and deposit limit settings.

Information collected automatically:

• IP address, device type, operating system and browser version.
• Pages visited, games played, bets placed and session duration.
• Cookies and similar tracking technologies as described in Section 6.
• Geolocation data at a country or city level, derived from your IP address.

3How We Use Your Data

The personal information collected by pk super is used for specific, legitimate purposes connected to operating the platform and maintaining a safe environment for all players. We do not use your data for purposes beyond what is described here without your explicit consent.

• Account management: to create and maintain your pk super account, verify your identity, and enable you to log in securely.
• Payment processing: to handle PKR deposits through JazzCash, Easypaisa, Raast, bank transfer and card payments, and to process withdrawal requests back to your chosen payment method.
• Fraud and security: to detect suspicious activity, prevent unauthorised access, and protect both players and the platform from abuse or fraudulent transactions.
• Bonus and promotions: to verify eligibility for welcome bonuses, reload offers, cricket free bets and PSL promotions, and to ensure fair use of promotional offers.
• Customer support: to respond to your queries, resolve disputes and maintain a record of support interactions.
• Platform improvement: to understand how players use the platform, which games are most popular, and where the experience can be improved.
• Responsible gaming: to monitor gaming patterns and identify players who may benefit from responsible gaming tools such as deposit limits or self-exclusion.
• Communications: to send account-related notifications, security alerts and, where you have opted in, promotional messages about offers and new games.

4Payments and PKR Transaction Data

All financial transactions on pk super are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a debit or credit card, the relevant payment details are transmitted securely to the payment provider for processing.

pk super does not store full card numbers or complete mobile wallet credentials on its own servers. Payment data is handled by PCI-DSS compliant payment processors and is subject to their own privacy and security standards. pk super retains only the reference data needed to reconcile transactions and respond to payment queries — for example, partial account numbers and transaction reference IDs.

Transaction records — including deposit amounts, withdrawal requests, bonus credits and bet settlement values — are retained as part of your account history for record-keeping purposes and to resolve any payment disputes that may arise.

5Sharing Your Data

pk super does not sell, rent or trade your personal information to any third party for their own marketing or commercial purposes. Your data may be shared with the following categories of third parties only where strictly necessary:

• Payment processors: JazzCash, Easypaisa, Raast and other payment providers receive the transaction data needed to process your PKR deposits and withdrawals.
• Identity verification services: Third-party verification providers may receive your name, date of birth and document details solely to confirm your identity as part of the account verification process.
• Game providers: Third-party game studios that supply live casino, slot and table game titles may receive a player identifier and session data to load and run game sessions. They do not receive your full personal profile.
• Fraud prevention services: Specialised anti-fraud and security providers may receive device and behavioural data to help identify and block suspicious activity.
• Legal and regulatory requirements: Where required by applicable law or in response to a valid legal process, pk super may disclose information to the relevant authority. We will only do so to the extent required and will notify affected players where legally permitted.

All third parties with whom pk super shares data are required to handle that data securely and only for the specific purpose for which it was shared. They are not permitted to use your data for their own unrelated purposes.

6Cookies and Tracking Technologies

pk super uses cookies and similar technologies on its website and mobile application. Cookies are small text files stored on your device that help the platform function correctly and give us useful information about how the site is used.

The types of cookies used on pk super include:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and cookies that remember your language and currency preferences. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate the site, which games are played most often, and where technical issues occur. This data is aggregated and does not identify individual players by name.
• Functional cookies: Remember your preferences such as game display settings and notification choices so you do not have to set them again on each visit.
• Security cookies: Help detect and prevent fraud, bot activity and unauthorised access attempts.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the pk super platform correctly.

7Data Security

pk super takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, misuse or alteration.

• All data transmitted between your device and the pk super platform is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using strong one-way hashing algorithms and are never stored in plain text.
• Access to player account data within pk super's internal systems is restricted on a need-to-know basis and subject to strict access controls.
• Payment data is handled by PCI-DSS compliant processors and full payment credentials are not retained on pk super servers.
• Regular security assessments and monitoring are conducted to identify and address potential vulnerabilities.

While pk super takes all reasonable precautions, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your pk super account and do not share your login details with anyone.

8Data Retention

pk super retains personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable legal and record-keeping obligations.

• Active accounts: Personal data is retained for the full duration that your account remains active on the platform.
• Closed accounts: Following account closure, certain data — including identity verification records and transaction history — may be retained for a period of up to seven years for fraud prevention and audit purposes.
• Support correspondence: Support chat logs and email records are retained for up to two years from the date of the last interaction.
• Marketing data: If you have opted in to marketing communications, we retain your contact preferences until you opt out. After opting out, a suppression record is kept to ensure you are not contacted again.

When data is no longer needed and retention obligations have been met, it is securely deleted or anonymised so that it can no longer be linked to an individual player.

9Your Rights

As a player on pk super, you have certain rights regarding your personal data. You can exercise these rights at any time by contacting pk super support through the help section of the platform.

• Right of access: You can request a copy of the personal data pk super holds about you.
• Right to correction: If any information held about you is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: You can request deletion of your personal data. Note that certain data may need to be retained for legal or fraud prevention purposes even after an account is closed.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, for example while a correction request is being reviewed.
• Right to withdraw consent: Where data processing is based on your consent — for example, receiving marketing communications — you can withdraw that consent at any time.

10Children's Privacy

pk super is strictly an adult platform intended for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by or on behalf of a minor, the account will be closed immediately and any funds will be handled in accordance with our Terms and Conditions.

If you believe that a minor has accessed or registered on pk super using your details or otherwise, please contact support immediately so that we can investigate and take appropriate action. Parents and guardians are encouraged to use parental control tools available on shared devices to prevent access to adult gaming platforms.

11Policy Updates

pk super may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our security practices or changes in applicable requirements. When material changes are made, we will notify active players via email or an in-platform notice before the updated policy takes effect.

The current version of this policy is always available on this page, and the "last updated" date at the top of the page indicates when it was most recently revised. We encourage you to check this page periodically so you are always aware of how your data is being handled.

Continued use of the pk super platform following notification of changes to this policy constitutes your acceptance of the revised terms.

12Contact Us

If you have any questions about this Privacy Policy, want to understand more about how pk super handles your personal data, or wish to exercise any of your data rights, please get in touch with the pk super support team through the help section available within the platform or app.

You can also find answers to frequently asked questions about accounts, payments and platform use on the pk super FAQ page.

For privacy-specific enquiries, you can also reach us at:

[email protected]